What to Do Before You Call the HelpDesk 

Monitor will not turn on:

Check to see that the cable running from your monitor to the back of your computer tower is secure; also check that the cable running from the monitor to your power supply is secure.

Check to make sure that your computer tower/laptop is powered on.

Application or Program Freezes:

                For Windows:

Hold down the Ctrl + Alt + Delete keys simultaneously

Select “Task Manager”

Click to highlight the program/application that has frozen and then press the ”End Task” button.

For Macintosh:

Hold down the Option + Cmd + Escape keys simultaneously

Select the program/application that has frozen and press the “Force Quit” button.

Computer Will Not Shut Down:

Hold down the power button for a few seconds until the computer has entirely powered down. Wait 10-15 seconds before powering your machine back on.

Your Local Printer Will Not Print:

Power down your computer and printer. Wait 10-15 seconds before powering both machines back on.

If these suggestions do not fix your problem or if your issue goes beyond what we have detailed above please have the following information available when you call our office:

• The NCCC Tag Number on your machine that can generally be found either on the side or bottom of laptops, on the side of computer towers or on the back of monitors.

• What type of machine are you using? Macintosh or PC? Laptop or Desktop?

• Be ready to give a detailed description of what your problem is. If you are getting an error message be prepared to let us know exactly what that error message says.

Haven’t talked to us before? Please give us your contact information so that we know the best way to get a hold of you if there are any questions we have about your machine.