The Ohio State University at Newark

The ITS Department provides services for faculty, staff and students in the following areas:

• Network and telephone services
• Computer application support
• Technical support for computer workstations
• Class Room AV/Multimedia support
• Instructional technology and digital media support
• Fully staffed Help Desk services during class hours

Customer service is at the core of everything we do. You, our customer, are the most important part of our campus. You are not dependent on us. We are dependent on you. You are not an interruption to our work. You are the purpose of it. You are not an outsider in our business. You are part of it. We are not doing you a favor by serving you. You are doing us a favor by giving us an opportunity to do so.

Our foundation of outstanding customer service lies in these beliefs

Your needs, concerns, and challenges are our opportunities
Quality of service is defined by what you get out of it, and not what we put into it
We may not have all the answers, but we will work with you to find the right solution

Providing prompt and accurate technology solutions while being respectful of your time is our commitment to you

ITS RESOURCES

ITS Policies & Standards
my newark portal

Visit us in my Newark to get Started or Get Help with services on campus

If you need assistance please contact IT Support via email: helpdesk@newark.osu.edu, phone: 740-366-9244 or stop by Founders Hall 196.