Conflict Resolution -- Ombudsperson
Students who believe that they have received an incorrect grade should first try to address the issue directly with the faculty member. In the absence of an agreement, students should contact the Ombudsperson. Students with concerns regarding professionalism, inclusion, or other issues may speak first to the faculty member but may also bring the complaint directly to the Ombudsperson.In all cases, the Ombudsperson will work with both the student and the faculty member to facilitate communication and to work toward resolution of the issue. If necessary, the Ombudsperson will direct the student to additional resources for resolving the issue.
About the Ombudsperson
The Ohio State University established the position of ombudsperson to deal with informal student issues about courses and instructors within the classroom.
**Students should direct concerns about courses, grades, and related matters to their faculty member first to try to resolve the issue before contacting the ombudsperson.
The ombudsperson's responsibilities include, but are not limited to:
- Serve as advisor to students to assist them in determining the viability of their complaints and issues.
- Direct students to appropriate offices, committees, and university rules and policies.
- Serve when appropriate as an informal mediator of early-stage complaints, to mediate as an impartial party rather than as an advocate for students or faculty.
What does the Ombudsperson do?
- Listens to you
- Answers your questions
- Analyzes your situation
- Explains policies and procedures
- Provides information and advice
- Explores possible solutions
- Suggests appropriate referrals
- Assists in pursuing a resolution
- Informally mediates a dispute where appropriate
- Apprises the administration of significant trends
- Recommends changes in policies and procedures
When should a student contact the ombudsperson?
- need to have a confidential discussion about an issue inside the classroom with a faculty member that you have not been able to resolve on your own
- feel a policy or procedure within the classroom has been unfairly applied to you
- need help in facilitating a resolution to a class-related problem
- prefer to resolve a dispute in an informal manner
- want to know your options for solving a class-related problem
What doesn't the ombudsperson do?
- Advocate for you
- Represent you in a grievance procedure
- Address a non-classroom related problem or complaint
- Intervene in a formal grievance procedure
- Overturn decisions by university officials
- Provide legal advice or legal representation